Terms of Service

1. Who this agreement is with

These terms are between you and [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], Côte d’Ivoire ([RCCM / TAX ID]), which operates SnagSpy.

By creating an account you accept them. If you are accepting on behalf of an organisation, you confirm you are entitled to bind it.

2. What the service is

SnagSpy receives telemetry from your software — errors, logs, traces and, if you enable it, session recordings — and gives you tools to search, group, correlate and investigate it.

We add and change features. We will not remove one you are paying for without telling you first.

3. Your account

You may open an account as a business or as an individual. You must be at least 18.

You are responsible for what happens under your account, for keeping your credentials safe, and for the ingest keys you issue. If you believe a key has been exposed, revoke it in the dashboard — you can do this yourself at any time, and you should.

You are responsible for the people you give access to.

4. Plans, allowances and payment

Plans and what each includes are set out on our pricing page. Those allowances are enforced by the platform; they are not marketing figures.

Prices are in US dollars and exclude any tax that applies where you are. Where we are required to charge tax, it is added at checkout.

Paid plans renew for the same period unless cancelled before the renewal date. Cancelling stops the next renewal; it does not refund the period you are in.

If you exceed an allowance we will tell you. We do not currently stop accepting your telemetry when you do, because dropping a customer’s error reports is the most damaging thing this service could do to you, and we will not do it on the strength of a counter without telling you first.

5. If you are a consumer in the European Union

You normally have fourteen days to withdraw from a distance contract for digital services.

Because the service is made available to you immediately, you are asked at checkout to consent to us beginning at once and to acknowledge that, once we have fully performed, you lose that right of withdrawal. If you do not give that consent, we will not begin before the fourteen days have passed.

Nothing here removes any right you have under the consumer law of the country you live in.

6. What you may not send or do

Do not deliberately send us credentials, payment card numbers, or special categories of personal data — health, biometrics, race, religion, sexual orientation, political opinion, trade union membership. Our scrubber removes what it recognises, but it is a safety net and not a licence.

Do not send anything unlawful, and do not use the service to break into, disrupt or overload anybody’s systems, including ours.

Do not attempt to circumvent the allowances of your plan, resell the service without our agreement, or use it to build a competing product.

7. Your data, and what you are responsible for

What you send stays yours. We use it to provide the service to you and for nothing else. We do not use it to train models.

You choose what your software transmits, and you are responsible for having a lawful basis for it and for telling your own users what you collect. We cannot know what is inside your log lines.

Where we handle personal data on your behalf we do so as your processor, under our Privacy Policy and any data processing agreement between us. That responsibility is ours and cannot be signed away by this clause.

You can export or delete your data at any time. Ask us if you need help doing it.

8. Availability

We work to keep the service available and we do not promise a specific uptime on the free plan.

We may need to interrupt the service for maintenance. Where we can plan it, we will give notice.

9. Our intellectual property

The platform, its software, its interface and its name are ours. Using the service does not transfer any of that to you.

If you send us feedback we may act on it without obligation, and without any claim over what we build.

10. Suspension and ending the agreement

You can close your account at any time.

We may suspend an account that is breaking these terms, or that is damaging the service for others. Except where the problem is urgent, we will tell you first and give you a chance to put it right.

When an account is closed, we keep its data for thirty days so that a closure made in error can be undone, and then delete it. Tell us if you want it deleted sooner and we will.

11. Liability

We provide the service with reasonable care and skill. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude — and if you are a consumer, your statutory rights are unaffected by anything here.

Otherwise, and to the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or data, and our total liability in any twelve-month period is limited to what you paid us in that period.

SnagSpy reports on your systems; it does not run them. It is not a substitute for your own operational responsibility.

12. Changes to these terms

We will tell account owners before a material change takes effect. Continuing to use the service after that means you accept the change; if you do not, you may close your account.

13. Governing law

These terms are governed by the law of Côte d’Ivoire, and disputes are heard in Abidjan, Côte d’Ivoire.

If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, or of your right to bring proceedings there.